Can I return the product?
You have the right to withdraw from your purchase within fourteen (14) days, counted from the day you received the item. The right of withdrawal does not apply if you have bought any of the following products:
- Goods that have been sealed for health or hygiene reasons where the seal has been broken by you.
- Sticker labels for: spice jars, jars and storage boxes.
How do I make a return?
Click "Send a return request" below or log in to your account.
Send a return request
1. Log in to your account:
a. Enter your email address in the email field and then click Continue.
b. In your email account, open the email sent from our shop and copy the six-digit verification code included in the email.
c. Go back to the online shop and enter the six-digit verification code.
2. Click the order you want to submit the return for.
3. If your order contains more than one item, select the items you want to return.
4. Choose a reason for the return and add a note for the shop.
5. Click Request return.
If your return request is approved, you will receive an email with shipping instructions and a return label.
Once the product has been returned, you will receive a refund.
All items sent back must be wrapped and well packed. Return all items with their original packaging and any brand tags, and pack the item so that its original packaging is not damaged.
- You must not tape or stick anything directly onto the product's original packaging.
- Tape the parcel shut and pack it carefully.
- Stick or tape the return label onto the parcel.
- Drop the parcel off at a service point.
When returning an item, you bear the risk for the item until we have received it. For your return to be approved, the item must be returned in good condition. We have the right to make a deduction from the refund amount if the item has been handled in a way that is not necessary to examine it and is returned in a worse condition than when you received it.
Please note! As the customer, you are financially responsible for making sure your return reaches us. Note the parcel ID on the package you send back to us and ask for a receipt.
What does it cost to return an item?
From the time you drop off your return at your service point, it may take up to 14 days before you receive your refund. Once our warehouse has received and approved your return, we will refund you the full value of the product. We reserve the right to deduct a cost of SEK 49 for return shipping. If the parcel is returned to us uncollected from the service point, we charge an administration fee of SEK 149.
We reserve the right to deduct an amount corresponding to the reduction in value compared with the item's original value in the case of a used or damaged product. If you paid via Klarna, your Klarna account or invoice will be credited with the relevant amount for the product you returned.
If you paid by card or used direct payment, the refund will be made within 5 working days of us receiving your return.
How do I exchange an item?
The right of withdrawal applies for 14 days after you receive your delivery. If you want to make a return, contact us at info@sortix.se and state your name and order number and what you would like to return. We will email you a return slip that you can print out and attach to your parcel.
How do I make a complaint about an item?
Faults in the item, incorrect delivery or transport damage must be reported within a "reasonable time" from when the fault was discovered. A complaint made within 2 months of the fault being discovered is always considered to have been made within a reasonable time. Under Konsumentköplagen (Swedish Consumer Sales Act), you have a three-year right to make complaints.
To make a complaint about the item, contact us and tell us the reason for the complaint.
If we assess that this is a valid complaint, we will send you a return label that you can use to return the product to us free of charge.
As soon as we have received and processed your complaint, we will either send you a replacement item or credit the cost of the product, depending on what you prefer.
We always follow the recommendations of Allmänna reklamationsnämnden (ARN, the Swedish National Board for Consumer Disputes). In the event of a complaint dispute, we advise you to contact Allmänna Reklamationsnämnden, which will help you have the dispute reviewed. Remember to always keep a copy of your complaint in case a dispute arises.
When is a refund made?
Refunds for approved returns are made within 5 days.
Contact
info@sortix.se
Jägerhorns väg 3–5
141 75 Kungens kurva
