Terms & conditions

These general terms and conditions (the "Terms") apply to all orders that customers ("you") place with Sortix.se (Aselma Retail AB, company reg. no. 559381-2190) ("Sortix", "we", "our" or "us").

Contact details

You can contact us using any of the contact details below (the "Contact Details"):

Email address: info@sortix.se

You can also contact us via our social media channels Instagram, Facebook, TikTok, Pinterest.

Acceptance of the Terms

By registering an Account or ordering Products, you accept the Terms. If you do not accept the Terms, you cannot create an Account or order Products.

Changes to the Terms

We reserve the right to change the Terms. Changes do not apply to orders that have already been placed: the Terms in force when you place your order apply to that order. The latest version of the Terms is always available on the Website.

Definitions

"Services" means the Website, your Account and the Products together.

"Website" means our website (https://sortix.se) relating to the Products.

"Account" means the account you register and create via the Website.

"Contact Details" means the details stated above.

"Privacy Policy" means our Privacy Policy (https://sortix.se/pages/integritets-cookiepolicy), which describes how we process personal data.

"Products" means the products described in the section "Products" below that we make available via the Website, together with associated equipment, services and information that we provide to you.

PRODUCTS

Description of Products

Sortix sells products for storage, kitchen and home organisation (the "Products"). More information about our Products can be found on the Website.

Creating an Account

To access the Products, you can create an Account. You may not transfer the Account to others and you may only register one (1) Account. Once an Account has been created the Products are available to order in accordance with the instructions on the Website.

Ordering Products

Products are ordered in accordance with the instructions on the Website.

Your order is confirmed when we send an order confirmation by email. Once an order confirmation has been sent, you have entered into an agreement with us. Should it not be possible to confirm your order, we will inform you of this in writing and not charge you anything.

Delivery of the Products

Normal delivery time is 1 to 3 working days. During peak season and sales, deliveries may take longer, but no longer than thirty (30) days.

During the ordering process, we will let you know when and where we will deliver the Products to you.

You can read about our delivery partners here: https://sortix.se/policies/shipping-policy.

Some delivery options may involve a shipping cost, in which case this will be stated when you order. During the ordering process, you will receive information about the expected delivery time. Please note that delivery of larger parcels may be changed to home delivery and smaller parcels may be delivered to the post office for your registered address.

We have the right to charge you for costs incurred as a result of you not collecting the products in time after they have been delivered to the collection address.

YOUR OBLIGATIONS

Customers

We offer our Products to consumers (as defined under national legislation).

You may not buy the Products or use the Services if you are under eighteen (18) years of age, unless this has been approved by your guardian.

Use of the Services

When using the Services, you must always comply with applicable legislation (such as brottsbalken (the Swedish Criminal Code), kamerabevakningslagen (the Swedish Camera Surveillance Act) and the General Data Protection Regulation), regulations and official regulations issued by authorities. In particular, you may not use the Website other than through the interfaces provided by us and expressly permitted under the Terms. You may not use the Services in any way that conflicts with our rights or interests, or those of any third party. You undertake to follow all instructions and recommendations that you receive from us from time to time.

You agree to be responsible for all activity that takes place on your Account. Login details for your Account must always be kept secure and it is prohibited to share information about your Account with any third party. If you suspect that your Account or your login details are being used by a third party, you must contact us immediately using the Contact Details.

If you provide inaccurate, incorrect, outdated or incomplete information when creating your Account, we have the right to reject or change your order and to close your Account. This also applies if you do not comply with these Terms (e.g. if you do not pay for Products on time) or other mandatory rules. Should such an event occur, we will contact you and ask you to stop breaching these Terms.

PRICE AND PAYMENT

Price information

You must pay all applicable charges stated on the Website for the Products you have ordered. The prices of the Products are stated on the Website and include expressly stated delivery costs, VAT or other charges and taxes (where applicable). The price of the Products is the one indicated on the order pages when you place your order.

We have the right to change the prices of the Products. If we change the prices, we will notify you of this in advance. By continuing to order Products after the price change takes effect, you are bound by the new prices.

Payment information

You can pay for Products in the ways set out below.

We offer payment options in partnership with Klarna through:

Invoice
Instalments
Card payment
Direct payment

The third-party provider's terms apply to payment (Klarna: https://www.klarna.com/se/villkor/). You may be asked to identify yourself and a credit check may be requested by the third-party provider. We do not have access to payment details, nor do we store any such information, in cases where a third-party provider is used for payment.

Payment for Products can be made by debit or credit card. You are obliged to keep payment details correct and up to date.

We have the right to carry out a credit check when necessary in order to offer you credit.

You undertake to pay within the stated time for the payment method you have chosen. We have the right to close your Account until you have settled your unpaid costs. A late payment may result in late payment fees and interest.

From time to time, we offer gift cards and vouchers as described on the Website. These are valid as payment for 12 months or for the period otherwise stated on the gift card or voucher.

OUR LIABILITY

Liability

With regard to Products in physical form, we are liable for original defects that existed in the Products when they were purchased or delivered to you. A defect that becomes apparent within twenty-four (24) months will be considered to have been present from the outset, unless we can show that the defect was not present at the time of purchase or delivery. After twenty-four (24) months, it is up to you to show that the defect was present at the time of purchase or delivery.

We are not liable for any defects caused by you, for example where you have not followed the maintenance instructions or if you have damaged the Products.

Defects

Products are considered defective in the following cases:

What we have agreed regarding the quantity or quality of the Products does not match.
There is no user manual for the Products.
We have not informed you of specifications of the Products that you should have been informed about.
The Products are in a worse condition than expected based on the Products' price, age and other circumstances.

Complaints

If you believe that the Products are defective, you can make a complaint by notifying us via our Contact Details. You must make the complaint within a reasonable time (within two (2) months is always considered a reasonable time). You cannot make a complaint about defects discovered later than three (3) years from the date of purchase of the Products.

Your rights in the event of defects in the Products

In the event of a defect, you have the right to:

Demand repair of the Products or request a new delivery, meaning that you receive other equivalent products, provided that this can be done without unreasonable cost to us.
Demand a price reduction or compensation for repair of the Products.
Terminate the agreement, provided that the defect is of material importance to you.
Claim damages (you have the right to claim compensation for damage caused by the defect).

Delay

Sometimes we cannot deliver the Products within the agreed time. In the event of a delay, you may (provided that the delay has not been caused by you):

Demand that we fulfil the order and deliver the Products.
Terminate the agreement, provided that the defect is of material importance to you.
Claim damages (you have the right to claim compensation for damage caused by the delay).

Cancellation

You always have the right to cancel the order before the Products have been delivered to you. If you cancel the order, we are entitled to compensation for costs we have incurred in connection with the order.

Third-party services

Sometimes we use services and/or products from third-party providers. These providers act outside our control and we are not liable for any damage caused by an act or omission attributable to such a provider.

We only provide Products for your private use. You may not use Products for commercial purposes and/or for business and resale purposes.

Defects and delays beyond our control (force majeure)

We are not liable for delays and defects beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you of this as soon as possible and take measures to minimise the damage caused by the delay. If we have fulfilled this, we are not liable for defects and delays caused by the event, but if there is a risk of a material defect or delay occurring, you can contact us to terminate the agreement and receive a refund for the part of the Products that you have paid for but not received.

RIGHT OF WITHDRAWAL

Right of withdrawal

Under lagen om distansavtal och avtal utanför affärslokaler (distansavtalslagen, the Swedish Distance Contracts Act), you have a right of withdrawal of fourteen (14) days, counted from the day you received the products.

To exercise your right of withdrawal, you must inform us that you are withdrawing from the purchase by sending a clear, written statement to that effect. Please contact us via our Contact Details or use the withdrawal form, which you can find here: Konsumentverket's standard form (Swedish Consumer Agency).

To meet the withdrawal deadline, it is sufficient for you to send your written statement that you wish to exercise the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you wish to exercise your right of withdrawal, we will refund all payments we have received from you. Refunds will be made using the same payment method that you used for the initial payment.

All products that you no longer want must be returned by you. The products must be returned without undue delay and in any event no later than fourteen (14) calendar days from the day on which we were informed of your decision to exercise your right of withdrawal or until we have received proof that you have sent the products, whichever occurs first.

You return the products by sending them (including the return slip, receipt or other proof of your purchase) to the address under the section Company information. We will ask you to bear the cost of return shipping.

Exceptions to the right of withdrawal

Your right of withdrawal as a consumer under distansavtalslagen does not apply to:

Goods that have been sealed for health or hygiene reasons where the seal has been broken by the consumer.

REVIEWS

We cannot ensure that the reviews on our website are reviews from customers who have used or purchased the products.

PROCESSING OF PERSONAL DATA

We process your personal data in accordance with the Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS

Our rights

The Website is owned and administered by Aselma Retail AB. All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights held or used by us, as well as those included in our Services (including titles, graphic images, icons, scripts, source code, etc.), are our own property or that of another licensor, and may not be reproduced, distributed, sold, used, modified, copied, restricted or used (in whole or in part) without our written consent.

Respect for our property

You may not, for any purpose, manipulate, attempt to gain unauthorised access to, alter, hack, repair or otherwise modify any of our material, hardware, source code or information.

Respect for our intellectual property rights

Products and other information, including all associated intellectual property rights, provided and made available by us constitute our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent.

APPLICABLE LAW

Swedish law shall apply to these Terms and to our legal relationship in general.

COMPLAINTS AND DISPUTES

If you have any complaints, please contact our support team using our Contact Details.

We will always first try to resolve your complaints through discussions between you and our support team. In the event of a complaint or a dispute, however, you always have the right to contact Allmänna reklamationsnämnden (ARN, the Swedish National Board for Consumer Disputes).

Disputes regarding the interpretation and application of these Terms shall be resolved by Allmänna reklamationsnämnden or by a competent court.

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