General conditions

These general terms and conditions (" Terms ") apply to all orders placed by customers (" you ") with Sortix.se (Aselma Retail AB, org.nr 559381-2190) (" Sortix ", " we ", " our " or " us ").

Contact details

You can contact us using any of the contact details below (" Contact Details "):

Email address: info@sortix.se

You can also contact us via our social media Instagram, Facebook, TikTok, Pinterest.

Acceptance of the Terms

By registering an Account or ordering Products, you agree to the Terms. If you do not agree to the Terms, you cannot create an Account or order Products.

Amendment of the Terms

We reserve the right to change the Terms at any time. In the event of changes to the Terms, we will notify you by email. We will then inform you that it is important to object if you do not approve of the changes. If we do not receive such an objection within thirty (30) calendar days after the changes are notified, we will assume that you accept them. We will also assume that you accept the changes in cases where you enter into an agreement with us, for example by continuing to order Products, after the new terms have come into effect. The latest version of the Terms will be available on the Home Page.

Definitions

" Features " means the Website, your Account and the Products together.

" Website " refers to our website ( https://sortix.se ) regarding the Products.

" Account " means the account you register and create via the Website.

" Contact details " refers to the information specified above.

" Privacy Policy " refers to our Privacy Policy (https://sortix.se/integritetspolicy) which describes how we process personal data.

" Products " means the products described under the " Products " section below that we make available through the Website, together with the associated equipment, services and information that we provide to you.

PRODUCTS

Description of Products

(" Products "). More information about our products can be found on the homepage.

Create an Account

To access the Products, you can create an Account. It is not permitted to transfer the Account to others and you may only register one (1) Account. Once an Account has been created, and payment of any advance payments has been made, the Products are available for ordering in accordance with the instructions on the Website.

Ordering Products

Products are ordered in accordance with the instructions on the Website.

Your order has been confirmed when we send you an order confirmation by e-mail. Once an order confirmation has been sent, you have entered into an agreement with us. Should it not be possible to confirm your order, we will inform you of this in writing and will not charge you anything.

Delivery of the Products

Normal delivery time is 1 to 3 working days. During high season and realization, deliveries may take longer, however no longer than thirty (30) days.

During the order process, we will notify you of when and where we will deliver the Products to you.

You can read about our supplier partners here: https://sortix.se/policies/shipping-policy .

Some delivery options may result in a shipping charge in which case this will be stated at the time of ordering. During the order process, you will receive information about the expected delivery time. Please note that delivery of larger packages can be changed to home delivery and smaller packages can be delivered to the post office at your registered address.

We are entitled to charge you for costs incurred as a result of your failure to collect the products in time after they have been delivered to the collection address.

YOUR OBLIGATIONS

Customers

We offer our Products to consumers (as defined under national law).

You may not purchase the Products or use the Features if you are under eighteen (18) years of age, unless authorized by your legal guardian.

Use of the Features

When using the Features, you must always comply with applicable legislation (such as the Criminal Code, the Camera Surveillance Act and the Data Protection Ordinance), regulations and government regulations. In particular, you may not use the Website in any way other than through the interfaces provided by us and expressly permitted under the Terms. You may not use the Features in any way that conflicts with our, or any third party's, rights or interests. You undertake to follow all instructions and recommendations that you receive from us from time to time.

You agree to be responsible for all activities that occur on your Account. Login details to your Account must always be kept secure and it is forbidden to share information about your Account with any third party. If you suspect that your Account or your login details are being used by a third party, you must contact us immediately through the Contact Details.

If you provide incorrect, inaccurate, out-of-date or incomplete information when creating your Account, we have the right to refuse or change your order and to close your Account. This applies even if you do not comply with these Terms (eg if you do not pay for Products on time) or other mandatory rules. Should such an event occur, we will contact you and request that you cease violating these Terms.

PRICE AND PAYMENT

Price information

You must pay all applicable fees listed on the Website for the Products you ordered. The prices for the Products are set out on the Website and include expressly stated delivery charges, VAT or other charges and taxes (where applicable). The price for the Products is what is indicated on the order pages when you place your order.

We have the right to change the prices of the Products. If we change the prices, we will notify you in advance. By continuing to order Products after the price change comes into effect, you are bound by the new prices.

Payment information

You can pay for Products in the ways listed below.

We offer payment options in collaboration with Klarna through:

Invoice
Partial payment
Card payment
Direct payment

For payment, the terms and conditions of the third-party supplier apply (Klarna: https://www.klarna.com/se/terms/ ). You may be asked to identify yourself and a credit report may be requested by the third party provider. We do not have access to payment details or store any such information in cases where a third party provider is used for payment.

Payment for Products can be made by debit or credit card. You are obliged to keep payment information correct and up-to-date.

We may invoice you for Products in advance or in arrears, at the frequency agreed for the agreed period. You agree to us sending electronic invoices to the email address you provided through your account. You are obliged to keep all payment information correct and up-to-date.

We have the right to carry out a credit check when necessary to be able to offer you a credit.

You undertake to pay within the specified time for the payment method you have chosen. We have the right to close your Account until you have settled your unpaid costs. A late payment may incur late fees and interest.

From time to time we offer gift cards and coupons in accordance with what is described on the Website. These are valid as payment for 12 months or for what is otherwise stated on the gift card or coupon.

OUR RESPONSIBILITY

Responsibility

In the case of Products in physical form, we are responsible for original defects that existed on the Products when they were purchased or delivered to you. A defect that becomes visible within twenty-four (24) months will be deemed to have been there from the beginning, unless we can demonstrate that the defect was not there at the time of purchase or delivery. After twenty-four (24) months, it is up to you to show that the defect was present at the time of purchase or delivery.

We are not responsible for any faults caused by you, for example where you have not followed the maintenance instructions or if you have damaged the Products.

Wrong

Faults in Products are considered to exist in the following cases:

What we have agreed on regarding the quantity or quality of the Products is not correct.
There is no user manual for the Products.
We have not informed you of specifications about the Products that you should have been informed of.
The Products are in worse condition than expected based on the Products' price, age and other conditions.

Complaint

If you believe that the Products are incorrect, you can complain about them by notifying us via our Contact Details. You must complain within a reasonable time (within two (2) months is always considered a reasonable time). You cannot complain about defects that are discovered later than three (3) years from the time of purchase for the Products.

Your rights in the event of errors in the Products

In case of error, you have the right to:

Require repair of the Products or request a new delivery, which means that you will receive other equivalent products, provided that this can be done without unreasonable cost to us.
Claim a price reduction or compensation for repairing the Products.
Terminate the contract, provided that the error is of material importance to you.
Claim damages (you have the right to claim compensation for damages caused by the error).

Delay

Sometimes we cannot deliver the Products within the agreed time. In the event of a delay, you may (provided the delay is not caused by you):

Demand that we fulfill the order and deliver the Products.
Terminate the contract, provided that the error is of material importance to you.
Claim damages (you have the right to claim compensation for damages caused by the delay).

Cancellation

You always have the right to cancel the order before the Products have been delivered to you. If you cancel the order, we are entitled to compensation for costs we have incurred in connection with the order.

Third Party Services

Sometimes we use services and/or products from third-party providers. These suppliers act outside of our control and we are not responsible for any damages caused due to an act or omission attributable to such supplier.

We only provide Products for your private use. You may not use Products for commercial purposes and/or for business and resale purposes.

Errors and delays beyond our control (force majeure)

We are not responsible for delays and errors beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you as soon as possible and take steps to minimize the damage caused by the delay. If we have complied with this, we will not be liable for errors and delays caused by the Event, but if there is a risk of a material error or delay occurring, you may contact us to terminate the Agreement and obtain a refund for the part of the Products that you have paid for for but not received.

RIGHT OF WITHDRAWAL

Right of withdrawal

According to the Distance Contracts and Off-premises Contracts Act (Distance Contracts Act), you have a right of withdrawal for fourteen (14) days, counted from the day you received the products.

To exercise your right of withdrawal, you must inform us that you are canceling the purchase by providing a clear, written notice to this effect. Please contact us via our Contact details or use the cancellation form that you can find here: The Swedish Consumer Agency's standard form .

To meet the deadline for the right of withdrawal, it is sufficient for you to send in your written notification that you wish to exercise the right of withdrawal before the withdrawal period has expired.

Effects of the right of withdrawal

If you wish to exercise your right of withdrawal, we will make a refund of all payments we have received from you. Refunds will be made using the same payment method you used for the initial payment.

Any products that you no longer want must be returned by you. The products must be returned without undue delay and in no event later than fourteen (14) calendar days from the day we were informed of your decision to exercise your right of withdrawal or until we have received proof that the products have been sent by you, whichever is the earlier. occurs first.

You return the products by sending them (including the return slip, receipt or other proof of your purchase) to the address under the Company Information section . We will ask you to pay for the return shipping.

If you exercise your right of withdrawal regarding a contract for the provision of digital content or a digital service, you must refrain from using the digital content or digital service and also from making it available to others.

Exceptions to the right of withdrawal

Your right of withdrawal as a consumer according to the Distance Contracts Act does not apply to:

Goods which for health or hygiene reasons have been sealed and the seal has been broken by the consumer (eg underwear).

REVIEWS

We cannot ensure that the reviews on our website or app are reviews from customers who have used or purchased the products.

PROCESSING OF PERSONAL DATA

We process your personal data in accordance with the Privacy Policy.

INTELLECTUAL RIGHTS

Our rights

The website is owned and administered by Aselma Retail AB. All copyrights, trademarks, trade names, logos and other intellectual or industrial rights owned or used by us and those included in our Features (including titles, graphic images, icons, scripts, source codes, etc.) are our own, or those of other licensors , property and may not be reproduced, distributed, sold, used, modified, copied, restricted or used (in whole or in part) without our written consent.

Respect for our property

You may not, for any purpose, tamper with, attempt to gain unauthorized access to, modify, hack, repair or otherwise adjust any of our materials, hardware, source code or information.

Respect for our intellectual property rights

Products and other information, including all associated intellectual property rights, provided and made available by us are our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent.

APPLICABLE LAW

Swedish law shall be applied to these Terms and our legal relationship in general.

COMPLAINTS AND DISPUTES

If you have any complaints, please contact our support through our Contact Details.

We will always primarily try to resolve your complaints through discussions between you and our support. However, in the event of a complaint or a dispute, you always have the right to contact the General Complaints Board.

Disputes regarding the interpretation and application of these Terms and Conditions shall be resolved by the General Complaints Board or by a competent court.

You also have the option of sending your complaint to the EU's online dispute resolution platform (the ODR platform). You can find the ODR platform here: ec.europa.eu/consumers/odr.

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